GoTo adds co-browsing functionality to its contact center offering

GoTo has launched a new co-browsing capability within its contact center, giving agents the ability to securely assist their customers within their web browser and provide more effective help via a single communications and support solution.Most commonly used in customer service scenarios to improve online conversions and experiences, by having co-browsing software in place, agents and customers can collaboratively “browse” a website, web application or mobile app together in real t