Cisco and remote-work lessons learned in education during the pandemic

Editor's note: Cisco is a client of the author.One of my favorite kinds of briefings is when a vendor brings in customers who talk about how they did the impossible. While these do promote a vendor’s wares, they also provide a wealth of knowledge about what worked, what didn’t, and what folks would do differently.  Given that we are likely to have a regular recurrence of pandemics  n the years ahead, knowing what worked could be useful if we want to improve IT in the futur