As videoconferencing needs change, it's time to plan for what comes next

The COVID-19 pandemic was, no doubt, an unusual event. But we're likely to see more such crises in the future. How successfully we handle them will depend on what happens and how politicians and corporate executives respond. One thing that's clear is that flexibility and foresight will be needed as companies sort out what comes next.For example, it seemed clear a year ago that practically everyone in office jobs would remain largely remote, so companies realized they needed occasional on-premis