Apple Support prepares to leave X: End of the omni-channel?

Reports claim Apple is about to cease offering human tech support via X, the service formerly known as Twitter, its own online forum, and YouTube beginning Oct. 1. Users will still be able to access automated systems, but those replies will send you elsewhere to access human support.Apple support staff who have been providing human assistance via those two channels will be transitioned to phone-based support roles, the reports claim.Was this an ill-fated love affair?
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