Air Canada chatbot error underscores AI’s enterprise liability danger

A civil tribunal in Canada has ordered Air Canada to pay for a mistake made by a customer-service chatbot, highlighting the need for companies to better train and monitor their artificial intelligence (AI) tools.British Columbia resident Jake Moffatt visited Air Canada’s website in November 2022 to book a flight for his grandmother’s funeral in Ontario. The website’s chatbot told him he could be refunded a portion of the next-day ticket and the return ticket, if he applied for