Ward: Technology and conduct risk big threats to industry

The insurance industry must tackle the issues of quality
customer service and technological advancement to continue to
prosper in the future, according to Cunningham Lindsey executive
chairman Richard Ward.
Speaking at a London Market Claims Council briefing last week,
the former Lloyd's chief executive said the insurance industry
had failed to recognise the shifting regulatory environment for
conduct risk quickly enough following the financial crisis of
2009.
Ward said that while the industry h