No Kwik Fix from sales tactics that catch out a ‘retired demographic’

Readers report ongoing problems with company that already has form in this column Last August my 90-year-old mother-in-law was cold-called by a company- called Kwik Fix and persuaded- to take out a £199 maintenance agreement for her boiler, although she already had one with British Gas. I contacted Kwik Fix in November to cancel and was promised a refund, but it never materialised. Instead, she received a threat of legal action unless she paid a further £137 within the week. CM, Ches