My flat was trashed, but Airbnb has failed to put it right

If it doesn’t provide the host with compensation, where is the security?I have been using Airbnb regularly as guest and host for three years. However, when a recent guest damaged my flat I found there is absolutely no customer service from the company. Over the weeks since I raised a complaint I have been promised responses that never came and each time I message on its system my case is automatically closed. The guest had booked the flat, which is profiled as no-smoking, no parties and no