Insurers still falling short in serving customer needs: Gage

The London insurance market is still failing to provide
coverages which mirror customers' real needs, CNA Hardy chief
underwriting officer Patrick Gage has said.
Speaking to The Insurance Insider
prior to the launch of the firm's latest risk and confidence
survey, which was published today, Gage said the market had to
shift to a more customer-centric model in order to prosper.
"The insurance market tends to be more comfortable around
creating policies and products which they like, and quite ofte