From airline cancellations to that ropey hotel, what to do about botched holidays

The Guardian and Observer consumer champions have joined forces to bring you a guide to your rights … from lost luggage to flight delays and bad hotelsIt’s that season again. The sleepless nights, the stressful confrontations and the hours spent on phone and email seeking resolutions. In other words the summer holidays, when many of us jet off for a break from the demands of work and discover the sunny retreat is more stressful than the office. Abta, the travel agents’ associa