FCA seeks ban on premium rate calls for bank and insurance customers

City watchdog also calls for changes in the way complaints are reportedBanks and insurers are to be banned from making their customers calls premium rate telephone numbers as part of a series of proposals from the Financial Conduct Authority (FCA), which has also suggested removing the eight-week wait before a customer can take a complaint to the Financial Ombudsman Service.The city watchdog said the use of 0845 and 0870 numbers should be replaced by normal geographical numbers that are cheaper