11-09-2016 08:00 via theguardian.com

Direct Line charged me less by phone than online as it said I was 'sensible'

I got a quote from the insurer’s website, but when I called up it was more than £100 less – complete madness
I have stumbled across a quirk in Direct Line’s car insurance calculations that your readers maybe interested in. A few days ago I got a quote on the insurer’s website for £608 per year to insure my new car. When I came to purchase the insurance a few days later, I phoned Direct Line rather than -buying it online. I was staggered when it offered me a qu
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