CNA's refund debacle bill more than triples to $96mn

CNA has revealed that the cost of refunding customers after an
overcharging scandal is set to more than triple to $96mn.
The problems first came to light in the insurer's 2016
results when the Chicago-based company reported $30mn in refunds but warned that the figure
could grow.
Subsequently, the company has blamed errors in its
"automated rating processes" for the issue and warned
that it was "reasonably possible" the snafu would lead to
fines and penalties.
In a statement to...