Claims disputes a relationship 'killer': Aviva's McIntosh

Scott McIntosh, group reinsurance and credit director at Aviva,
said reinsurance claims disputes spelled disaster for relationships
between cedant and reinsurer.
McIntosh told an audience at The Insurance
Insider's pre-Monte Carlo briefing that disputes
were "a real killer to a relationship. It takes a long time to
recover trust".
"I want to buy cover, not an argument," he added.
"Sometimes it's the big guys who can be the worst at
this."
Aviva is a vast general insurer with little natural...