Axa has gone quiet after a holiday scam brought our travel plans crashing down

Passports were stolen but we have waited nine months for it to respond to our claimLast year, we took a ferry from Mallorca to Barcelona. When we reached our hotel, my wife went in to see where we should park. While I was waiting in the car, a motorbike drove into it. I got out, but immediately realised this was dodgy and got back in. We then realised that her backpack, containing our passports, had been stolen. Our return home was delayed while we waited for emergency travel documents and we in