‘Admin’ fees must be more than just a box-ticking exercise

I changed my mind about an insurance quote but was told I had to pay £60 to cancelI received an email from an insurance broker claiming it could find me good home and contents insurance. I phoned in my credit card details and signed various forms that were emailed. Three days later – and three days before the policy was due to start – I found a cheaper deal, so I called to cancel. I was told that I could do so only if I paid £60 in broker’s cancellation fees. It seems these fees are