Who really sees the work? A practical guide to continuous feedback

Summary: Line managers can’t observe everything their people do, particularly across shifts, projects and matrix teams. Using policing as an example, this guide shows how to gather timely, firsthand feedback and weigh it fairly at review.Quite often, formal accountability and firsthand observation can diverge in shift‑based, operational organisations. For instance, in policing, supervisors who complete performance reviews often don’t see much of the work they are expected to ev