Want empowered employees? Stop making work feel so hard

Summary: Even in the UK’s best workplaces, employees describe waiting on approvals and unclear priorities. Research from 4,000 reviews suggests process friction is the cause. These three system and habit shifts can ease it.Businesses have spent years trying to empower employees. They’ve flattened structures, invested in AI, embraced agile ways of working and encouraged people to take ownership.Yet many employees are still waiting…For approvals. Decisions. Clarity.Even in top-rated cultures