HR can communicate. But can it ask questions?

Summary: HR is brought problem after problem and gives out solution after solution but, somewhere along the way, have we forgotten how to ask questions and truly listen?A woman came up to me after a talk once and said something I’ve never forgotten: “You’re the first person who’s asked me that in three years”. She wasn’t talking about anything complicated. I’d simply asked her how she was, and waited long enough for the real answer.That pause is the whole article, really.I spend my