Five steps: Perfect the science of disagreeing well

We might have a different view from one of our business colleagues on the right way to approach a people-related topic. Or we might be pulled in as a trusted mediator, trying to bridge a difference of opinion between others who are at odds. These different points of view can be a good thing if channeled effectively. Research tells us that people tend to reach better insight if they talk things through with someone who sees things differently to them. But it can be tricky to get people