Changing Client Expectations: Insights from Kim De’ath

Published by3R27 Nov 2025|OpinionChanging Client Expectations: Insights from Kim De’athRecruitment is an industry in constant motion. With shifting legislation, rising expectations, and relentless pressure, keeping up is no small task. We caught up with Kim De’ath, Director of Customer Experience, to explore what’s driving client expectations and what recruiters need to do to stay ahead.
In today’s climate, global, economic, and social forces have pushed organisations to