AI and HR: A new workplace bureaucracy perspective

Summary: Bureaucracy might sound old-fashioned, but actually offers a useful lens for understanding AI’s mixed effects on HR. Used badly, AI creates new bureaucracy but used well it removes friction while keeping human oversight.The word ‘bureaucracy’ is not always used in workplace headlines and can feel old-fashioned. Yet bureaucracy still exerts a pervasive influence in our governments, organisations and everyday lives. This makes it a powerful, under-utilised perspective fo