7 De-escalation Skills Every Library Staff Member Needs

Stuart Gentle Publisher at Onrec10 Jun 2026|7 De-escalation Skills Every Library Staff Member NeedsThe man at the computer terminal is getting louder. He's been asked to lower his voice twice already, and now he's standing up, gesturing wildly, and other patrons are staring. Your colleague looks at you nervously. Someone needs to intervene before this escalates further.If you work in a library, this scenario isn't hypothetical - it's Tuesday afternoon.
Here's what many people don't understand ab