Vodafone fined £4.6m over customer complaints

Ofcom has fined Vodafone £4.6m over a series of failures in its UK business, including its handling of customer complaints. As first revealed by Sky News City Editor Mark Kleinman, the ruling comes after the conclusion of two investigations into the communications giant. One probe concluded that Vodafone's customer service representatives "were not given sufficiently clear guidance on what constituted a complaint".