Thames Water faces criticism as 12,000 properties remain without water

Customers expressed frustration with Thames Water, criticising the company for not providing more convenient access to water.Thames Water has faced criticism for resorting to handing out bottled water to customers after up to 20,000 properties in London and the Thames valley were left without water.The company apologised and said the number of homes without water was now down to 12,000 – and falling – as engineers battled to fix widespread disruption to the water supply.