Patients and staff suffering in the NHS crisis | Letters

Just before new year, we experienced A&E at Charing Cross hospital in Hammersmith, seeing at first-hand the crisis the NHS is in (NHS on ‘black alert’ as winter crisis escalates, 3 January).The place resembled a battle zone, with so many people waiting to be seen at triage, and later on by medical staff, that some had to sit on floors in corridors.