HSBC, can I have my ******* refund back?

I was sent a cheque with a row of asterisks and it could not be bankedIn April, I paid £1,000 to a John Lewis Partnership Card that I share with my wife. It is underwritten by HSBC. The payment was not accepted as it coincided with the card being reported stolen. Instead of being bounced back, it appears the payment was “lost” before it was “found” over five weeks later.HSBC sent my bank, Santander, a cheque for the amount and a letter briefly detailing what had hap