Desperate people ask for help and all I can do is offer a food parcel

More people are turning to Citizens Advice but there are fewer and fewer places I can refer them to and crisis grants from local authorities are disappearingThe day I met Michael* started off much like any other at Citizens Advice, where I volunteer. When we first meet a client we try to assess what the problem is before we ask. Michael wasn’t giving much away, but his expression was belligerent. That’s good, I thought. Better belligerent than cowed.“I don’t know what I&r