Benefits of ‘welfare robots’ and the need for human oversight

Simon McKinnon of the DWP, Tom Symons of Nesta and Pat McCarthy respond to articles on the use of artificial intelligence in managing benefit claims. Re your article ( March of the ‘welfare robot’ triggers fears for poorest, 15 October), I found it disappointing and surprising that you do not see the benefits of the DWP’s work in artificial intelligence, despite a recent editorial (22 May)praising the benefits of AI in helping patient care in the NHS. Our “intelligent aut