BA pressured into changing website wording after disruption claims tussle

British Airways has said it will change the wording of instructions for passengers seeking compensation after a tussle with insurers over who would foot the bill.The airline was accused by the insurance industry of passing affected customers from "pillar to post" after it advised that "in the first instance" they should claim against their insurance policies.It comes as new claims emerge about the cause of a computer outage that saw hundreds of flights grounded over the Bank Holiday weekend affe