Why won’t LNER send me the code to pick up my train tickets?

When I booked the east coast line was operated by Virgin – and LNER claims it can’t helpIt seems pretty straightforward but Virgin East Coast call centres and staff have failed to provide a solution (or to phone back or respond to emails and complaints). On 13 June I booked tickets on my phone for my wife and her friend to travel from London to Skipton on 15 July, returning on 20 July. I have booked thousands of pounds worth of tickets in this way over the years. I later realised I h