Why M&S's website isn't delivering on sales | Nils Pratley

Massive investment hasn’t brought Marks & Spencer’s online operation up to speed with rivals – or with what customers expectNobody expected Christmas trading miracles from Marks & Spencer, but surely chief executive Steve Rowe would be able to unveil some juicy figures for the online operation.Didn’t M&S, under predecessor Marc Bolland, go through agonies to build its expensive distribution centre at Castle Donington – the one with nine miles of hanging