Why is it so hard to report Hermes vehicle being driven dangerously?

No one answers the company’s phones and the web chat is on a scriptIn June I witnessed dangerous driving of a Hermes vehicle (an HGV) on the M6. My wife took a photo. But I have since been unable to report the driver, finding the company virtually impenetrable. Phone lines have no human response. Web chat is on a script. The head office phone number disconnects immediately. I spent years working on road safety issues and am spitting feathers in frustration. Today, I got an automated &ldquo