Why did the AA let down my family after a breakdown?

We had to pay more than £200 for taxis as the recovery vehicle could not take usIn April, just before 8pm our car – with four adults, our two-year-old grandson and dog – broke down in Taunton, Somerset. We managed to push it to a pub and called the AA. After 90 minutes, it sent a vehicle, but it did not have enough room for our family. After four hours, we were still waiting, so at midnight we had no choice but to pay £110 for a taxi to take us to our destination in Bridp