Why did BT refuse to suspend a useless contract?

My parents can’t live in their home after a fire, but it insists they still pay £50 a monthMy parents’ house was recently gutted in a fire and they will be unable to live there for at least six months. However, BT refuses to suspend their landline and broadband contract for that period, even though they can’t access the services they are paying £50 a month for. It offered to transfer them to their temporary accommodation, but since they are taking a long-term let of