Where are our irreplaceable graduation photos?

Ede & Ravenscroft failed to send them within six weeks – and won’t give me a refundI graduated from the University of Birmingham in early July. I had ordered photos from Ede & Ravenscroft which cost £60 plus £7 postage and packing. The estimated delivery was four to six weeks after the event. Six weeks later, the photos had not arrived. This was annoying as I was hoping to take them to my grandmother in Hong Kong during a visit in August. After many emails and pho