When will Virgin Trains put the ‘automatic’ back into Delay Repay?

Our trains were cancelled and I’ve been waiting since October for a refund – but still nothingOn reading your letter about supposed “automatic” refunds from Virgin Trains I share my, as yet unresolved, experience. I was due to travel from London Euston to Llandudno Junction in October, costing £68 for an advance booking. We were told that all trains were cancelled due to a fatality. I did eventually get a train to Chester at which point there was a further delay due