What Saga's chief executive needed was a five-year plan | Nils Pratley

The insurance market was already shifting when Lance Batchelor took overSaga has been “focused overly on the short term” and must return to its “heritage”, says its chief executive, Lance Batchelor, sounding like a new recruit hired to fix problems ignored by less far-sighted predecessors. But he’s been in charge for half a decade.Batchelor joined in March 2014, led the flotation two months later and set out his “clear vision” as to how to deliver &ldquo