Website set up to refund Thomas Cook customers under strain

‘Unprecedented demand’ for CAA service leaves customers angry and frustratedA refunds website set up for Thomas Cook customers with future holiday bookings struggled to cope with the “unprecedented demand” as the final repatriation flight touched down in the UK.What was described as the largest-ever refunds programme of its kind was launched by the UK’s Civil Aviation Authority on Monday – but many customers were initially left angry and frustrated after recei