We were abandoned and ignored by our package holiday operator

Tui seems to be using a regulation about being told of problems promptly to avoid its obligations to customersRobin and Catherine Hackett booked a package holiday through Tui so that stressful details such as the transfer to and from the airport would be organised for them. However, they were left stranded at their hotel on their last morning after the transport failed to turn up. Attempts to get hold of a Tui rep failed and they had to pay for a cab to get to the airport with minutes to spare b