15-01-2017 07:59 via theguardian.com

We planned a dream honeymoon, but Thomson turned it into a nightmare

First our flight to Mexico was delayed, then our resort was ridiculously busy. Now Thomson won’t acknowledge our complaintLast March we flew from Gatwick to Cancún in Mexico for a 10-day honeymoon (booked with Thomson at a cost of £5,200) for which we had saved hard. Close to our destination we were told the plane was running out of fuel and could not wait around for the airport’s broken radar to be fixed. We were diverted 100 miles to Mérida airport.For five hour
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