Virgin’s £241 penalty because we have to move home

I’ve been charged a disconnection fee as it couldn’t provide me with broadband in my new location• As a long-time Virgin Media customer I signed a new 12-month contract in November 2016 following numerous cold calls urging me to improve my broadband at no extra cost. Unfortunately, in March this year unforeseen circumstances dictated that I need to move house. When I gave 30 days’ notice of this, I was told that since I am only a few months into the contract I will be char