Virgin West Coast’s ‘return’ ticket turned into a single issue

Our train was delayed but the train company would only refund the outward journey, not the whole return tripMy wife and I recently travelled by Virgin Trains (West Coast) from Glasgow to London after buying return tickets via Trainline. Our outward journey should have taken less than five hours but turned into a nightmare 10. The apologetic conductor repeatedly announced that, as the journey had been delayed by more than two hours, there would be a full refund on return tickets bought at the poi