Virgin Trains’ ‘automatic refund’ is way off track

My train was halted with no explanation, but Virgin hasn’t repaid me as it shouldIn January I travelled by Virgin West Coast from London Euston to Carlisle. We were told of “potential problems further up the line” and some hours later the service terminated at Preston. I, and a few hundred others, had to queue for a coach to Carlisle. I waited an hour. There was no apology or explanation. I later learned that the line north of Preston had been closed since that morning but ther