TSB's Paul Pester hits series of wrong notes in front of MPs | Nils Pratley

Bank’s chief executive failed on three fronts at Treasury select committee hearing after IT chaosPaul Pester, the chief executive of TSB, had three main tasks to perform at the Treasury select committee hearing on Wednesday. First, apologise with maximum contrition for the IT shambles and the hassle caused to customers. Second, declare that he definitely won’t be getting any form of bonus this year. Third, say when the problem will be fixed. He failed on all three fronts.The formal a