TSB's boss had to go – it is still struggling with the basics | Nils Pratley

The fumbling of Paul Pester’s exit shows the bank has lessons to learn on clarity and competenceTSB’s “upgrade” of its IT system has been a shambles that the bank has yet to explain fully, so it was fitting that the inevitable exit of its chief executive, Paul Pester, carried a farcical note. The chairman, Richard Meddings, addressed Nicky Morgan as “dear Morgan” in his letter to the chair of the Treasury select committee and dated his dispatch with the wrong