Trouble started when I tried to cancel my Virgin contract

When I tried to cancel my contract, my internet failed and I was told I had to pay a reconnection feeLast month Virgin Media notified me that my monthly bill would increase yet again, this time by £3.50. This is a 9% rise which meant I could cancel my contract without incurring an early termination fee. When I tried, I was told by several customer service advisers that it was not possible. Eventually, someone admitted it was, and guaranteed that my service would remain for 30 days giving m