Top of the flops: the year’s worst customer service errors

From unfinished homes to bank errors, which gaffes have made your blood boil? Consumer champion Anna Tims picks the prize failuresAs you read this, some of your fellow Britons will be considering remortgaging to pay a utilities bill that demands a four-figure sum because their supplier confused imperial meter readings with metric. Except they won’t qualify for a loan because their credit rating has been wrecked by a phantom £5 default on a bank account they closed 10 years ago. And t