25-04-2019 08:00 via theguardian.com

Time to take stock of Debenhams run-around refund policy

They couldn’t supply two bridesmaid dresses but refused to give me my money backI’m being given the run-around by Debenhams, which won’t refund £180 for an item that is out of stock. I ordered two bridesmaid dresses on 21 March, promising delivery by 27 March. By 26 March, I still had no dispatch email. I asked for a refund but was told I couldn’t have it as they are now in the “dispatch process”. Five days later there was still no sign of them. I was th
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