Thompson & Morgan customer service is still a growing pain

I need to know if my complaint about its mail order tree will ever bear fruit?
I, too, have issues with the mail order gardening firm Thompson & Morgan (you ran an item in April). I ordered a fruit tree in January and received it without the instructions. I emailed and got a copy of the online info (which I already had), then, after further emails, got a reply. By April, there was no growth and by early May only a shoot on the graft. I called twice and was kept waiting an hour, then cut off.